On the afternoon of September 4, the State Council Information Office held a regular State Council policy briefing to introduce the relevant situation of the "Regulations on the Administration of Social Insurance" and answer questions from reporters.
According to Huang Huabo, deputy director of the National Medical Insurance Administration, the "Regulations" have made clear requirements in terms of standardizing medical insurance management and optimizing medical insurance services. The idea of development will promote better quality, more efficient and more convenient medical insurance services, and continuously enhance the people's sense of gain and satisfaction.
The first is to further improve the list of medical insurance government services. In the early stage, the National Medical Insurance Bureau formulated a list of medical insurance government service items, unified the service standards of 28 commonly used medical insurance services, and realized the standardization and unification of the handling process and the completion time limit. In the next step, the National Medical Insurance Administration will continue to deepen the standardization and standardization of medical insurance services, further optimize the list of government services and operating specifications, promote the simplification of handling procedures and process reengineering, and actively promote the realization of "same city service" for medical insurance services.
The second is to comprehensively promote the digital transformation of medical insurance handling. The "Regulations" stipulate that employers and individuals can handle social insurance affairs through government websites, mobile terminals, self-service terminals and other channels. In the next step, the National Medical Insurance Administration will make full use of information technologies such as the Internet and big data to promote the digitalization of the entire process of medical insurance handling, accelerate the promotion of "online handling" and "handheld handling" of medical insurance services, and change "people running errands" into "data running". , Improve the online availability of medical insurance government services.
The third is to speed up the improvement of the medical insurance service network. The "Regulations" stipulate that social insurance handling and service capabilities should be strengthened to achieve full coverage of provinces, cities, counties, townships (streets), and villages (communities). In the next step, the National Medical Insurance Administration will accelerate the construction of grass-roots service networks, continue to promote the sinking of services, create a "15-minute medical insurance service circle", and actively delegate high-frequency service matters such as medical insurance information inquiries and medical records in other places to townships (streets), Even the village (community) handles it, which is convenient for the masses to "do it by their side".
The fourth is to continue to promote the medical insurance warm heart office. The "Regulations" stipulate that the construction of a barrier-free environment should be strengthened, barrier-free information exchange should be provided, and convenience should be provided for special groups such as the elderly and the disabled. In the next step, the National Medical Insurance Administration will strengthen the construction of medical insurance standardized windows, and promote aging-friendly renovation of service facilities and barrier-free information services for special groups such as the elderly and the disabled, so as to provide caring and heart-warming medical insurance services for the masses. At the same time, fully implement the "good and bad evaluation" system, carry out medical insurance agency management service evaluation, and continuously improve the medical insurance service level and public satisfaction.