According to the WeChat public account of China Railway, since August 22, the railway department has further optimized and improved the 12306 passenger information service function, providing travel information covering ticket purchase, ride, refund and rebooking, suspension notice, and delay reminder. services to better meet passenger information service needs and improve travel experience.
After in-depth investigation and research, China National Railway Group actively promotes the research and development and upgrading of the railway 12306 system, and optimizes the information service function. One is to enrich service scenarios. On the basis of the original information on ticket purchase, refund, rebooking, train outage and recovery to passengers, new information such as additional temporary passenger trains in the same direction, late reminders, and changes in ticket inspection locations will be added. The second is to expand the reach. On the basis of pushing service information only to ticket buyers in the past, push service information to passengers. After optimization and adjustment, the railway information service will focus on reaching all passengers. The third is to optimize the push method. According to the needs of passengers, push messages through WeChat, Alipay and 12306 mobile APP. For passengers who have not turned on WeChat and Alipay message notifications, service information will be pushed via SMS.
The railway department reminds that passengers and friends are requested to submit the passenger's accurate mobile phone number when purchasing tickets, and keep the communication unblocked, so as to receive railway travel service information in time and arrange the itinerary reasonably. At the same time, the railway department will also push safe, civilized travel and other service information. Passengers and friends are welcome to click and follow to create a warm and beautiful journey together.
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